Shipping, Returns & Refunds

Shipping 
Delivery across South Africa (main & regional areas only) will cost R89.00 and is free for purchases over R700.00. There may be an additional charge for delivery to remote areas.
We endeavour to deliver within 3 to 5 working days. Outlying towns and regional areas can take up to 7 working days. Items made to order have a 3 to 28 day lead time. Please refer to the product description for more details. In the case of exceptional circumstances, delays may occur.

Delivery of furniture items is strictly to ground floor, for above ground floor deliveries your request will need to be confirmed prior to the order being shipped, please contact info@qscollection.co.za. Please make sure that the courier company has accessibility to your premises to fulfil your delivery.

Delivery excludes installation and unwrapping.

For all international orders, please contact info@qscollection.co.za.

Insurance 
Should you require delivery insurance for your order, please contact info@qscollection.co.za.

Returns
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging in a saleable state. You’ll also need the receipt or proof of purchase. We will refund the cost of the goods less transport costs.
To start a return, you can contact us at info@qscollection.co.za. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at info@qscollection.co.za.
 
Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as items made to order or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.
 
Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
 
Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less transport costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.